FAQ's

Our main service center in Sacramento is open from 9am to 7pm Monday through Friday. In some cases, we return cars to customers on Sundays too.

Depending on the workload, you can usually bring your car in for service on the same day you contact us. At the latest, we will start repairs within three working days.

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Yes, we provide loaner cars. We have two vehicles available, but they are loaned on a first-come, first-serve basis.

Drive unit gear oil and inspection is $475.99

Coolant is recommended as preventative maintenance every 5 yr 60k. Coolant pumps were inspected for functionality and flow and all coolant was changed, not just the radiator drain and fill. $789.99

Brakes pads and rotor replacement is between $8/900.00 -$13/1400.00 pending model and option codes. NO PAD SLAP. The brake fluid change and the bleed procedure is $489.99

Options are as follows and batteries come with 1 year 20k warranty when replaced not repaired:

• 1.75kw - $10,500.00 — 200-220 mile range
• 2.85kw - $11,700.00 — 230-250 mile range
• 3.90kw - $14,500.00 — 275-290 mile range
• 4.100kw* - $24,000.00 — 300+ mile range

*100kw battery requires air ride suspension/equipped installed prior to upgrade. Range of batteries calculated by state of charge, capacity, health and original range estimate.

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Soft balance is $4500.00. Acts as a non-refundable deposit on battery repair/replacement if needed or simply wanted during 1 yr 20k warranty. Example: Battery repair needed. If one brick/module needed to be replaced. $4500.00 carries over to $6500.00 making the cost at that time the difference. If two bricks needed would be $7500.00 and the $4500.00 would carry over making it $3000.00 before tax. SOFT BALANCE also transfers to battery replacement if needed or chosen while the warranty is active.

$6500.00 to open the battery and replace 1 brick/module. $7500.00 if 2 bricks/modules are needed. Only that / those modules that have been replaced will have a 6-month 10k mile warranty for its parts and labor. The rest of the battery is not covered. 3 or more bricks/modules are recommended for replacing the battery.

The drive unit can be inspected to see if it can be rebuilt. Otherwise replacing is the only option.

We offer a soft balance, repair of the battery, and replacement as well as upgrades.

$250.00 for initial HV Battery test and additional each concern.

Example: Battery test $250.00 suspension diagnosis $250.00, Heater diagnosis, $250.00=$750.00

Note: Diagnosis fee is not waived when work is approved, (case by case basis/use discretion)

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No, you will not lose supercharger access from any services we provide.

In most cases when your HV battery needs to be serviced it will already be outside of the warranty period. If in the case that your vehicle is still under warranty, after the repair process the HV battery warranty will be covered in-house by EV's Republic. All other warranty items will continue to be covered with your original Tesla warranty. We also offer in-house comprehensive Tesla warranty that includes HV battery and drive unit.

With HV battery repair you can expect to return the original range prior to failure, for example prior to HV battery failure the vehicle had 75% capacity, once repairs are performed you will continue to keep the same capacity of 75%. In the case of replacement, your range will depend on the kW that you select. All of our HV battery inventory is tested to ensure that you have 80% or greater capacity. In all replacement cases your HV battery range will either match or increase from the original range you had prior to failure. In the case of HV battery upgrade you will increase your range to the selected kW upgrade.

HV battery repair can take 2-3 working days, HV battery replacement or upgrade is performed the same day.

EV's Republic offers warranty with all HV battery repair services. The warranties vary depending on the scope of the work performed. If the customer selects repair of the original battery 6 month or 10k miles warranty is provided on the parts and labor performed. In some cases if the original battery cannot be repaired, or the customer chooses replacement or upgrade the warranty increases to 1 year or 20k miles, whichever expires first.

HV battery repair can vary from $4500 to $7500 depending on the nature of the problem and the model of the vehicle.

The labor cost to replace the HV battery on the Model S/X is $1200, including programming. For the Model 3/Y the labor cost is $2200, including programming.

The labor cost to upgrade the HV battery on the Model S/X is $1500, including programming. For the Model 3/Y the labor cost is $2500, including programming.

No need to pay anything upon drop off. When repairs are complete you will only owe your deductible.

Yes as a consumer you have the right to select where your car gets repaired even if your insurance company recommends another repair center.

Yes, our estimates are free of charge.

We are Tesla approved and we work with Tesla insurance directly.

Yes we offer in house towing service to pick up your vehicle immediately.

Yes we use OEM parts only to ensure best fitment and compatibility.

Yes we offer in house rentals and work directly with insurance companies and provide you with a loaner Tesla.

Yes, all repairs are guaranteed.

In most cases repairs take 2-3 weeks, depending on damage can vary your repair time.

Your warranty policy will be emailed over to you, along with the expiration date. You can always refer back to this email. If you lose any documentation it can be requested anytime.

Yes we will refund the prorated value of your policy minus the cancellation fee of $500.

You can transfer your warranty buyer to the new owner after a transfer fee of $500.

Repairs are payed out directly to EV's Republic, our contracted Partner.

EV's Republic is our trusted partner for repairs.

There is a cool-off period of 30 Days before the warranty can be used. During this period you can receive a full refund without any prorated fees or any cancellation fees.

It is more cost effective to purchase an extended warranty when the vehicle is newer because your total calculated price will be less then if it was older and out of warranty and you make the purchase at that point.

All Major Electrical and Mechanical components are covered. For a full list please see charts.

We are the first in the industry to offer coverage for all Teslas including Salvage and Rebuilt. Pre-qualification pending vehicle inspection.